Webinar . Live

Future-Proofing Your Business: Large Language Models and Automation

10th

Jan 2024

10:30 AM

CST

Event Ended

Powered by Top 1% Tech Talent

Ricardo Langwieder-Görner

Managing Partner, MEA and CX

Rudy
Agovic

Established AI & Machine Learning Expert

Amer
Agovic

NLP, Computer Vision, Robotics and IoT Expert

Webinar Topic

Mastering Conversational AI in Customer Service: Opportunities, Risks, and Strategies

AI is here and customer service is the first industry to be disrupted. It will redefine roles, responsibilities, interactions, and expectations. Businesses that adapt early and harness the power of AI will win.

A customer’s experience with a brand starts at the moment of discovery. Every interaction and touchpoint influence their overall perception of a brand. Conversational AI and Proactive Messaging are innovative tools designed to keep your customers engaged and satisfied throughout their entire customer journey.

Join us for a discussion on the future of AI in customer service , and how Arthur Lawrence is building towards that future.

Topics Covered

  • Available cutting-edge technologies that can be used to architect CX solutions.
  • The potential benefits of these AI technologies in CX.
  • The risks and common reasons for failing to drive value from Conversation AI.
  • What the future holds for AI-driven customer experiences.

Don’t miss this opportunity to discover innovative technologies and strategies that enable human-like interactions and take the user experience to a new level.

About the Speakers

Ricardo Langwieder Gorner

Managing Partner, MEA and CX Arthur Lawrence

Growth, Transformation and Business Leader Trusted advisor for the Customer Experience and BPO Industry in EMEA Proven track record to build and expand various professional CX/BPO services firms across the EMEA region.

Rudy Agovic

Senior Adviser, AI and Machine LearningArthur Lawrence

Growth, Transformation and Business Leader Trusted advisor for the Customer Experience and BPO Industry in EMEA Proven track record to build and expand various professional CX/BPO services firms across the EMEA region.

Amer Agovic

Senior Adviser, Technology and Infrastructure Arthur Lawrence

NLP, Computer Vision, Robotics and IoT Expert Passionate about architecting end-to-end solutions PhD in Electrical Engineering Experienced in leading solution deployment teams.